FAQs
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Frequently Asked Questions / FAQs in Sinhalese නිතර අසන ප්රශ්න
Q: How can I purchase an item from Artland?
A: You can purchase items from Artland either by visiting our shop at [Location here] or by placing an online order. We offer delivery straight to your doorstep.
Q: How do I place an online order?
A: Please refer to our step-by-step guide on "How to Order" to place your order online.
Q: Where is the shop located?
A: Our shop is located in Homagama. You can search for "Artland Homagama" on Google Maps or find the location here > [Location link].
Q: Can I visit your shop to buy products advertised on the Artland.lk website?
A: Yes, you can. However, due to limited display space and the variety of products, we recommend bringing the product code or an image of the product for easier identification. Note that our stock is managed online, so if the website shows "out of stock," the product may not be available. Additionally, there might be a delay between website updates and in-store availability due to online orders.
Q: What are the shop opening hours?
A: We are open from 9 am to 5 pm on weekdays and from 9 am to 4 pm on Saturdays. We are closed on Sundays and all public holidays. Important: We reserve the right to close on any day without prior notice due to circumstances beyond our control or emergency situations.
Q: Do you have a list of special days that you are closed?
A: Yes, we have scheduled closing dates, including public holidays and Sundays. We reserve the right to close without prior notice due to unforeseen circumstances or factors beyond our control. Please see our terms and conditions for more details.
Q: I placed an order through the website, what should I do next?
A: If you haven't made the bank deposit/transfer, please make the payment and WhatsApp the payment confirmation/deposit slip to 076 977 5603. Contact us if you need any assistance.
Q: I placed an order and made the bank deposit, what should I do next?
A: Please WhatsApp the payment confirmation/deposit slip to 076 977 5603 as soon as possible.
Q: Can I place an order through WhatsApp?
A: We generally do not accept orders through WhatsApp due to the volume of messages and product variations. However, under special circumstances, such as for customers unfamiliar with technology, we may accept WhatsApp or email orders (for up-to 10items). These orders will take an additional 2 days to process and 2-3 more days for delivery. Urgent orders are not accepted under any circumstances.
Q: Do you have a catalog on WhatsApp?
A: No, we do not have a catalog on WhatsApp. Please check our website for product listings.
Q: Do you offer Cash on Delivery (COD)?
A: No, We do not offer Cash on Delivery under any circumstances.
Q: Where can I find bank account details to make the payment?
A: If you provide your email address when placing the order, you will receive a confirmation email with the bank account details. Alternatively, you can find the bank account details here > [Bank Account Details link].
Q: Do you process urgent orders?
A: We cannot process urgent orders. Orders are dispatched through third-party courier services, which take 2 working days excluding the payment day. Delays may occur due to weather, social unrest, or stock issues.
Q: I need products urgently, how can I purchase them?
A: We recommend visiting our store to purchase urgently needed items. Alternatively, you can place an online order for pickup and send someone to collect it.
Q: Can I get my order through Pick Me Flash delivery?
A: Yes and No. We cannot arrange Pick Me Flash service directly due to reliability issues, limited available times, and the requirement to hand over orders roadside, which is challenging given our shop's location on the 3rd floor and staff availability during busy times.
However, if you arrange the order and make the payment in advance, you can notify us to prepare the order for Pick Me Flash. Once the order is ready, we will notify you to arrange the pickup. Since we cannot hand over the package roadside, you must ask the Pick Me driver to collect the package from our 3rd-floor shop.
Important Notes:
- We cannot hand over packages after 4 PM due to the storeroom being closed, which means some products may not be available after this time. Additionally, this is a busy period as courier pickups are scheduled after 4 PM.
- Do not arrange for pickup before we confirm that the order is ready. Any premature pickups will be canceled. If the driver refuses to collect the package from the shop, we will cancel the order and provide a refund.
Q: Can I get my order through Uber?
A: No, we cannot comply with Uber terms of service.
Q: I placed an online order but haven't received it yet. When can I expect delivery?
A: Please allow 2 working days for delivery, excluding Saturdays, Sundays, and public holidays.
Q: How can I track my order?
A: We use multiple courier services. For island-wide deliveries, we dispatch through PromptXP. Send us your order number, and we will provide the tracking code. For some parts of Colombo and Kaluthara districts, we use Speedline courier service, which does not provide a tracking code, but you can contact the delivery person for delivery details.
Q: I received my order, but an item is missing. What should I do?
A: A: Please contact us at 076 977 5639 during office hours. Send a picture of the products you received, your order number (a picture of the invoice), and let us know which item is missing. We will check the packing list and arrange to resend the missing item.
Q: I received my order, but an item is damaged. What should I do?
A: Please contact us at 076 977 5639 during office hours. Send a clear picture of the damaged product and the original packaging (courier bag). Retain all packing materials as they help us prove the damage to the delivery partners. It is crucial to keep the original courier package (bag), bubble wrap, and all polythene bags that came with the items.